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Purchased but Not Shipped (Cancellation):

Cancellation before shipment is subject to an 8% processing fee.

Pre-Orders/backorders Cancellations:

For all pre-orders/backorder, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship. Any and all pre-orders/backorder that are canceled prior to shipping are only eligible for a 92% refund of the total order normal price.


No returns are possible after 14 days of receiving the product.

Damages and issues ( Defective Products )

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is $0.00 and the Re-stocking fee is $0.00 

For your responsibility ( Customer Remorse )

Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake, doesn't need any more or wrong products so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. This means you are responsible for return shipping costs and the Re-stocking fee is 15% (withheld from refund)


To be eligible for a replacement, the electric scooter should be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.

  • Please contact us at before starting an exchange process.
  • Customers are responsible for the actual cost of return shipping .
  • You will be charged a 15% restocking fee (withheld from the refund).

For non-quality issues, no replacements are possible after 14 days of receiving the product.

Used Items

We do not offer returns on used items except in EXTREME cases of breakage/malfunction.
Before a return is sent, the customer must have written approval of said return from Hileyrider. If a customer sends a return without the written consent of Hileyrider, a refund will not be issued and the customer will have to pay for shipping to get the item returned, or sacrifice the item.
If your approved return passes our inspection, you may receive an exchange, store credits, or a refund.

If we pass your return request, we will provide the shipping label.

Please notify us as soon as possible after you send your return by emailing and provide a tracking number. Once we received the item, we will either replace the item or give you a refund. This will be issued within 3 days.

If non-returnable items are returned without authorization from our Customer Service Team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.


  • All accessories
  • Special orders
  • Used items except in EXTREME cases of breakage/malfunction

Late Or Missing Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

If you haven’t received a refund after 3 days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email.

Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact the email and provide us with photo or video proof.

NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

FAQ About Returns

My item is no longer new and unused, and I believe it has failed due to a defect.

Please contact a member of our customer service team for help:

How long will it take to receive a refund?

We strive to process all returns the same or next business day following receipt at our location. Most debit or credit cards, as well as PayPal accounts, will show our refund to you within 72 hours (or on your next paper statement).

How will I know when you’ve received my return?

Hileyrider will notify you at the email address on file when we process your return.

Does the return policy apply to purchases made at Hileyrider scooter dealers? (i.e. independent local scooter/bike shops)

Each of our partner scooter/bike shops sets their own return and exchange policies and procedures. Hileyrider does not accept returns of items purchased from bike shops. Please contact the place of purchase to discuss their return policy.